Policies
Returns & Exchanges
Because most of what we make is personalized, returns work a little differently here than they do for mass-produced goods. This page explains the difference between standard and custom pieces, and what to do if something is wrong with your order.
Standard products
Ready-made pieces that carry no names, dates, photographs, or custom artwork are treated as standard products.
Return request window: [Business owner to confirm]. Condition required for return: [Business owner to confirm]. Return shipping responsibility: [Business owner to confirm].
Personalized & custom products
Engraved, personalized, and made-to-order pieces are produced specifically for you from details you approve before production begins. Because they cannot be resold, they are generally not eligible for return or exchange for change of mind.
This does not affect anything below: damaged, incorrect, and defective pieces are always reviewed.
Exchanges
Exchange window: [Business owner to confirm]. Exchange eligibility: [Business owner to confirm].
Damaged items
If your piece arrives damaged, contact us with photos of the item and the packaging. We review each case individually and will confirm the resolution with you.
Incorrect items
If you received the wrong item, or the engraving does not match the details you approved, let us know and we will correct it.
Defective items
If a fault appears in the material or the engraving itself, send photos showing the issue and we will review it with our production notes.
Order cancellation
Cancellations are possible before production begins on your piece. Once a custom order has been approved and engraving has started, materials are already committed. Cancellation window: [Business owner to confirm].
How to request a return or exchange
- Contact us through the contact page or by email with your name and order details
- Describe the issue in a sentence or two
- Attach clear photos of the item, including a close view of the area in question
- Attach photos of the outer packaging if the item arrived damaged
- Keep the original packaging until the request is resolved
How we respond
We review each request individually against your approved order details, then confirm the outcome with you before anything is actioned. Refund amounts, restocking terms, and return shipping costs are confirmed case by case. [Business owner to confirm final policy wording before launch.]
Items marked [Business owner to confirm] are pending a decision by Bloused Creations and will be finalised before launch.